PRIVACY POLICY
Olivias Bar & Kitchen
Main Street, Bryher, Isles of Scilly, TR23 0PR
United Kingdom
Last updated: [March 1st 2026]
1. Who We Are
Olivias Bar & Kitchen (“we”, “us”, “our”) is a hospitality business located at Main Street, Bryher, Isles of Scilly, TR23 0PR.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
When you make an online reservation or contact us, we may collect:
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Full name
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Email address
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Telephone number
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Reservation details (date, time, number of guests)
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Any additional information you provide (e.g., dietary requirements or special requests)
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Deposit payment confirmation details
When a deposit is required, payment information is processed securely via our third-party payment provider. We do not store or have access to your full card details.
3. How We Use Your Information
We use your personal data to:
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Confirm and manage your reservation
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Process deposit payments
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Contact you regarding your booking
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Manage dietary or accessibility requirements
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Respond to enquiries
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Improve our services
Our lawful bases for processing include:
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Performance of a contract (your reservation and deposit)
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Legitimate interests in operating and managing our business
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Compliance with legal obligations
4. Payment Processing
Deposits are processed via a fully encrypted, secure third-party payment system.
Your card details are handled directly by the payment provider and are not stored on our systems. Payment providers used by us are required to comply with PCI-DSS security standards.
5. Marketing Communications
We will not send marketing communications unless you have opted in to receive them.
You may unsubscribe at any time using the link in our emails or by contacting us directly.
6. Data Security
We take appropriate technical and organisational measures to safeguard your personal data against:
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Unauthorised access
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Loss
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Alteration
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Disclosure
Access to personal data is limited to authorised members of our team.
7. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted service providers where necessary to operate our business, including:
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Online booking system providers
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Secure payment processors
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Website hosting providers
All third parties are required to process your data securely and in accordance with UK data protection law.
8. Data Retention
We retain personal data only for as long as necessary to:
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Manage your reservation
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Process payments
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Comply with legal, accounting, or regulatory obligations
When data is no longer required, it will be securely deleted.
9. Your Rights
Under UK data protection law, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate data
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Request erasure of your data (where applicable)
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Object to or restrict processing
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Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
10. Contact Us
Olivias Bar & Kitchen
Main Street
Bryher
Isles of Scilly
TR23 0PR